Waste Hauler Complaint Form


Gettysburg Borough contracts with a waste hauler to provide both trash removal and recycling services to the residents of the Borough. The previous waste hauling contract expired on March 31, 2022 - with the new contract beginning on April 1, 2022. In anticiaption of the contract expiration date, Gettysburg Borough issued a request for proposals (RFP) in late 2021, asking waste haulers to submit pricing for myriad waste management services to Gettysburg Borough. The Borough is required by law to award a new contract to the 'lowest, responsive, and responsible' bidder. Of the two waste hauling companies that placed bids on the contract (Waste Connections and Waste Management), it was Waste Management that provided the 'lowest, responsive, and responsible' proposal. As such, Borough Council, consistent with the laws governing the letting of contracts, awarded the waste hauler contract to Waste Management on February 14, 2022. 

In January 2022, in anticipation of the the contract being awarded to Waste Management, senior Borough Staff and a representative of Borough Council met with senior mangement officials of Waste Management to specifically discuss and plan for the transition from Waste Connections to Waste Management. Each point noted in the linked agenda below was discussed at length, with each Borough staff member being satisfied that Waste Managmeent had a complete understanding of the Borough's expectations. Waste Management staff provided assurances that the transition would be smooth and seamless. Many residnets in Gettysburg have reported that the transition has been anyhting but smooth and seamless.

Please take a few momnets to describe your experience with Waste Management so that the Borough has documentation of the multiple service shortfalls attributed to Waste Management during this transitional period.

The agenda discussed on January 21, 2022 between Gettysburg Borough and Waste Management is linked here (click here to be directed to the Agenda):


 

 
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